We want you to use Pixel Studio because it actually works for your community — not because you're stuck. This is how refunds work in plain language.
Any new subscription on Starter, Studio, or Pro can be refunded in full within thirty days of the first charge. You don't have to justify it — say the platform didn't fit your community and we will refund.
If you're on an annual plan, the refund is the full annual amount when requested within the thirty-day window.
Monthly plans renewed after thirty days are not refundable for the current period. You can cancel from the dashboard at any time — billing stops at the next cycle.
Annual plans renewed after thirty days are refundable on a pro-rated basis if you cancel for cause (a platform incident that we acknowledge as our fault).
Plan 3 (Panel + Bot + Custom website) includes hands-on work from our side. Before kickoff, it's fully refundable like any other plan.
After kickoff, refunds are pro-rated against work delivered. The discovery call, the design draft, and each revision round are individually scoped. If you cancel mid-project, you only pay for the milestones already delivered.
Refunds are not available for: chargebacks already filed (we'll dispute these), accounts terminated for terms violations, and one-off support fees explicitly marked non-refundable on invoice.
Domain registrations and any third-party costs we pass through (a paid theme license, a paid plugin, third-party API credits) are not refunded by us — those are billed directly by the third party.
Email support@pixelstudio.studio with your order ID and a one-line note (you don't have to give details). We process eligible refunds within five business days. The credit appears on your card statement within ten business days after that, depending on your bank.
